Has your ferry been cancelled? Or have you been denied boarding, causing additional travel and accommodation expenses? Was your luggage damaged on your taxi ride? Have you surprisingly been charged by the car rental company for additional expenses?
What to do:
Was your accommodation completely different from the pictures in the catalogue? Did you have to find another hotel as yours was overbooked? Was the cleaning not up to standard?
Always keep all documentation from the arrangements that were made (website or catalogue photos, correspondence, booking confirmation and so on).
In Norway you can shop safely, as the legal guarantee is two years, or five years if the commodity is meant to last considerably longer than five years.
If the mobile phone or watch you bought gets a fault within the legal guarantee period (normally five years), or if a fault arises within the legal guarantee period, you may demand re-delivery, repair, price reduction and in some cases cancellation of the purchase and/or compensation.
Download the Consumer Guide (PDF, 336 Kb).
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Knowing your rights when you travel in Norway makes your stay even more pleasant.
Consumers rights in Norway
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