Travelling

Has your ferry been cancelled? Or have you been denied boarding, causing additional travel and accommodation expenses? Was your luggage damaged on your taxi ride? Have you surprisingly been charged by the car rental company for additional expenses?

What to do:

1. Write a complaint to the company and ask them to rectify the problem.
2. If no effort is made, forward your complaint to The European Consumer Centre (ECC) Norway.

Accommodation

Was your accommodation completely different from the pictures in the catalogue? Did you have to find another hotel as yours was overbooked? Was the cleaning not up to standard?

What to do:

1. Inform the hotel or house rental company about the problem immediately. They should get the opportunity to repair the damage or offer another room.
2. If no effort is made, take pictures of the problems you encounter! Forward your complaint to The European Consumer Centre (ECC) Norway.

Always keep all documentation from the arrangements that were made (website or catalogue photos, correspondence, booking confirmation and so on).

Shopping

In Norway you can shop safely, as the legal guarantee is two years, or five years if the commodity is meant to last considerably longer than five years.

If the mobile phone or watch you bought gets a fault within the legal guarantee period (normally five years), or if a fault arises within the legal guarantee period, you may demand re-delivery, repair, price reduction and in some cases cancellation of the purchase and/or compensation.

What to do:

1. Inform the shop about the defect.
2. If no effort is made, forward your complaint to The European Consumer Centre (ECC) Norway.

Download the Consumer Guide (PDF, 336 Kb).